Privacy Policy

We know that keeping your personal information safe is incredibly important. When you join our community, play in our tournaments, or buy things from our store, you are trusting us with your details. We have created this Privacy Policy to explain exactly what information we collect, why we need it, and how we protect it. We have written this in the simplest way possible so that everyone, no matter their age, can understand exactly what happens to their digital footprint when they visit us!

What Information We Collect from You

When you create an account and join our platform, we act like a digital backpack, carrying a few important pieces of information about you so that your experience is perfectly tailored to your needs. We collect basic details like your username, your email address, and your in-game name. We also collect specific information when you need help from our support team. For example, when you use our custom Discord support bot to open a ticket, we collect the details you select from the drop-down menus regarding your specific complaints or purchase issues. We only collect the information that is absolutely necessary to keep your account working smoothly and to make sure you can participate in all of our events without any problems.

Why We Process and Use Your Data

We do not just collect your information for no reason; we use it to make our community a fun, safe, and exciting place to be! The main reason we process your data is to give you access to our features, like securely logging you into the website, tracking your tournament scores, and managing your digital web wallet balances. Legally, we use your data because it is required to fulfill our side of the deal when you register for an account or buy a product from our e-commerce store. We also use your support ticket history to quickly solve any problems you might have, ensuring our staff can help you as fast as possible.

Sharing Your Data with Third-Party Partners

We want to promise you that we never sell your personal information to anyone. However, to make our website and community run perfectly, we do have to share a tiny bit of your data with trusted partners, which we call third-party vendors. For example, when it is time to withdraw your tournament winnings from your web wallet, we securely share necessary payment details with financial partners like Payoneer to ensure your money reaches you safely across the globe. We also connect your data with Discord so our custom bots can assign you the correct roles and handle your support tickets securely. We only work with partners who promise to protect your information just as much as we do.

Your Privacy Rights and How to Use Them

Even though you give us your information to hold, it always belongs to you! You have special rights that let you control exactly what happens to your data. If you ever want to see a full copy of the information we have about you, you can simply ask us. If you notice that your email address or username is spelled incorrectly, you have the right to ask us to fix it instantly. Finally, if you ever decide you want to leave our community, you have the absolute right to request that we completely erase your digital footprint. To use any of these rights, all you have to do is reach out to our support team, and we will handle the rest for you.

Cookies, Tracking Tools, and Your Consent

You might have heard the word “cookies” on the internet before. While they are not the yummy chocolate chip kind you can eat, digital cookies are small memory files that our website places on your device. Since our platform is built on a WordPress system with safely hidden, double-locked administrative login paths to protect against bad guys, we use these cookies to remember who you are. This means you do not have to type your password every single time you click a new page! We use cookies to track what pages you like the most so we can make the website better. When you first visit our site, a small pop-up will appear asking for your permission to use these cookies, and you can always say no if you prefer not to use them.

How to Contact Us About Your Privacy

If you ever have any questions, worries, or confusion about your privacy or how we handle your information, we want to hear from you right away! You can reach out to our dedicated support staff directly through the “Contact Us” page on our website. You can also hop into our community server and use the support bot to open a ticket regarding a privacy question. We promise to read every single message and help you understand exactly how your data is being kept safe and secure.

Notifications for Future Policy Updates

The internet is always changing, and sometimes the laws about digital privacy change, too. Because of this, we might need to update or change this Privacy Policy in the future to keep up with new rules. Whenever we make a change, no matter how big or small it is, we will never try to hide it from you. We will immediately put a large, noticeable announcement on our main website homepage to let everyone know. We will also send an email to the address connected to your account so you can read the new rules and stay completely informed about how your data is protected.