Refund & Return Policy

We always want you to be happy with your purchases, but we understand that sometimes things don’t go exactly as planned. We have put together this simple guide so you know exactly what to do if you need to return an item or get your money back. Please read these rules carefully so you know exactly how our process works!

Refunds on Clothes

When you purchase clothing items from our catalog, such as our custom leather jackets, we want to make sure they fit perfectly and arrive in pristine condition. If you need to return an item of clothing, you have a strict window of exactly three days to request a refund. If more than three days pass, we will not be able to accept the return. We only accept clothing refunds for a few specific reasons: if you received the incorrect size, or if the item arrived completely defective or damaged.

If your clothing arrives damaged, you must file a formal complaint on the exact same day your package is delivered. It is also incredibly important that you record a clear video of yourself opening the package for the very first time as proof. Currently, we can only offer a 70% refund on approved clothing returns because of mandatory transaction taxes that we are unable to recover. However, we are actively working hard to improve this policy, and we truly hope to give you your full rights to a 100% refund in the near future!

Refunds on Electronic Components and Accessories

If you purchase electronic components or accessories from our store, you have a bit more time to make sure everything is working perfectly. You can request a return for these physical items within 14 days of receiving them. If the product is perfectly fine and completely undamaged, you will receive a 60% refund. If the product you received is damaged or incorrect, you will receive a 65% refund.

Just like with our clothing items, you absolutely must record a proper, clear video before and during the opening of your package. This video serves as your proof that the item was already damaged or swapped before you even touched it. Make sure to file an official complaint right away if your electronics arrive in bad shape so we can help you out!

Refunds on Digital Products

We also offer refunds on our digital items, but the rules are a little bit different since there is no physical box to mail back to us. If you decide to request a refund for a digital product, you will receive a 55% refund of your original purchase price. Please keep in mind that the moment your refund is accepted and processed, all of your access to that specific digital product will be completely removed and permanently taken back from your account.

Frequently Asked Questions

Q: Can I get my refund after I register in a tournament?

A: In simple words, the answer is NO. Because you have already claimed a spot and registered in an official tournament, you are expected to show up and play through the entire event. Once your registration is finalized, there is absolutely no chance to get any refunds for that event. Please make sure you are totally ready and available to play before you sign up!